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If companies had limited stock to hand, they needed to make that clear. ‘’In situations where you advertise a product but now can't fulfil the order, you need to get a refund and get it promptly.’’Īs far as honouring orders went, she said consumers needed to be warned of potential difficulties.
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Jessica Wilson, head of research at Consumer New Zealand said the Consumer Guarantees Act did not define how quickly refunds should be made but it should be ‘’in good time’’. Jessica Wilson: Consumers should be warned when there could be problems filling an order.
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‘’By comparison, within ten minutes orders for PS5 exceeded four times the orders we receive on day one of sales for our most popular handsets.'’ Vodafone apologised for the delay and said it had been hit by '’massive demand’’.Ī hunger for gaming consoles in the wake of Covid-19, coupled with limited stock throughout New Zealand, had led to Vodafone's e-shop being deluged with orders in a very short time. I do not even know if I will receive a Playstation or not so unsure what to tell my children.'' I call your online shop number and they don't even want my details they just say 'we are investigating this matter and you will receive all your refunds within 10 days'. ''Would appreciate some sort of clarity asap. He had ordered a console twice, the second time on a different credit card because he struck an authentication problem.īoth cards had been charged and one had been refunded, but the other had not, and he had still not received any confirmation of his order. Some units are now being sold for high prices on Trade Me.Īnother customer, Dan McDonald, said he was also unsure about what to tell his kids for Christmas.
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The new PlayStation 5 was delivered to those who pre-ordered on November 12. She felt for customers who might have been able to order the console from another retailer in time for Christmas, but because of the uncertainty were unable to do so. Communication had been ‘’really poor,'' with ‘’copy and paste answers’' up to two days after requests to private message the company. The woman said she worked for a bank and would have expected refunds much quicker. '’A week holding someone’s funds for two grand basically for a week at Christmas time – I mean, my sister’s still OK because she still has funds but there will be a lot of people for whom that’s wiped out their credit card, and that might have been food money or something.'’
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One woman, who asked to stay anonymous, said her sister was still waiting for her $819 plus a ''random'' charge of $1099, with ''still no confirmation received if she’s getting one''. * Unhappy Vodafone customers charged multiple times for PS5 consoles * Vodafone NZ records $37m half-year loss, but customers happier * PlayStation 5 selling on Trade Me and Facebook for more than twice the retail price Nearly a week later some are still in the dark and still haven't had their charges reversed.